Legal
UGC Moderation Policy
Effective Date: September 1, 2025 · Last Updated: September 1, 2025
Hatch Social ("Hatch", "we", "us") is a creator-first platform that supports authentic expression, community-building, and niche monetization. This User-Generated Content (UGC) Moderation Policy outlines how we manage, review, and respond to content published by users across all roles — including Explorers, Creators, and Brand Accounts.
By posting content on Hatch, you agree to follow this policy, our Terms of Service, and all applicable laws.
Section 01
What Is UGC on Hatch?
User-generated content includes anything a user uploads, posts, streams, comments, embeds, or shares through the platform, including:
- Text — bios, comments, titles, post captions
- Images and video — livestreams, event recordings, thumbnails
- Audio — voice posts, music
- Community metadata — Nest names, tags, custom rules
- Products or links posted in storefronts
- Direct messages (where permitted)
Section 02
Core Content Standards
All users are expected to contribute content that is lawful, respectful, and appropriate for a diverse global audience. We do not allow:
| Category | Examples |
|---|---|
| Illegal Content | Child sexual abuse material (CSAM), drug trafficking, terrorism, incitement to violence |
| Non-Consensual Media | Revenge porn, leaked private videos, hidden recordings, doxxing |
| Hate or Harassment | Racist slurs, threats, intimidation, organized hate against a group |
| Sexual Exploitation | Sex trafficking, bestiality, or any depiction of coercion |
| Deceptive or Fraudulent | Scams, phishing, impersonation of Hatch or public figures |
| IP Infringement | Pirated content, unlicensed film/music, stolen brand assets |
| High-Risk Misinformation | Inciting false panic, fake election results, medical fraud |
Section 03
Moderation System Structure
Hatch operates a hybrid moderation system combining:
- Community self-governance — Nest-level moderators and owner rules
- Platform-wide moderation — Hatch Trust & Safety team
- Automated detection — flagging known illegal materials, spam, or prohibited links
Section 04
Nest Owner Responsibilities
Creators and brands who operate Nests are considered custodians of their communities. They are responsible for:
- Setting clear community rules
- Appointing moderators if applicable
- Reviewing member-submitted posts
- Responding to flagged content
- Removing members who repeatedly violate policies
Section 05
Reporting and Enforcement
Users can flag content or profiles via the report tool available on each post or user page.
| Level | Trigger | Action |
|---|---|---|
| Level 1 | First-time violation (low risk) | Warning, content removal, no account penalty |
| Level 2 | Repeated or harmful violation | Content removal, temporary suspension, audit |
| Level 3 | Severe violation or legal risk | Immediate removal, monetization freeze, ban |
| Level 4 | Criminal or platform-threatening behavior | Account ban, IP block, legal escalation |
All enforcement actions are logged and timestamped. Hatch reserves the right to escalate or override Nest-level actions in matters of safety, legal risk, or reputational harm.
Section 06
Appeals and Reinstatement
Users may appeal moderation actions via our Complaints and Appeals Process by emailing [email protected] within 14 days of enforcement.
The appeal must include your account email and username, a description of the removed content, and why you believe the action was incorrect. Appeals are reviewed within 10 business days. Hatch does not guarantee reinstatement but provides a transparent, documented review.
Section 07
AI-Generated Content
If you use AI tools to generate content on Hatch:
- You must clearly disclose when content is synthetic or manipulated
- You may not use AI to impersonate real individuals or brands
- You may not publish AI-generated CSAM, deepfakes, or violent imagery. You may not create, publish, or distribute synthetic media (including AI-generated images, video, or audio) that realistically depicts a real, identifiable individual without their explicit consent — including celebrities, public figures, and private individuals
Hatch uses a combination of automated tools and human review to monitor for abuse of AI-generated content.
Section 08
Repeat Violators and Account Removal
Users who commit repeat or serious violations may be subject to platform-wide bans, monetization revocation, payout forfeiture, and public notice of enforcement where required by law or regulators.
We reserve the right to deny access to individuals, devices, or networks used to circumvent bans.
Section 09
External Regulatory Reporting
In cases of severe abuse — including child exploitation, threats of violence, or financial scams — we will report users to local or national law enforcement, EU Digital Services Act authorities, payment processors and hosting providers, and national watchdogs including NCMEC and eSafety.
We comply with the laws of the United States, European Union, and all countries where Hatch is available. Reporting bodies we work with include:
- NCMEC (National Center for Missing & Exploited Children) — U.S. CSAM reporting
- IWF (Internet Watch Foundation) — UK and EU illegal content reporting
- eSafety Commissioner — Australia
- Relevant national law enforcement agencies as required