Platform-to-Business Terms

Hatch Social ("Hatch", "we", "us", or "our") is a digital platform that facilitates creator monetization, subscription communities ("Nests"), and product-based services. These Platform-to-Business (P2B) Terms supplement our Terms of Service and ensure transparency and fairness in accordance with EU Regulation (EU) 2019/1150 and UK P2B Regulation.

If you are a business user based in the EU or UK, these rights and disclosures apply to you.

Section 01

Who Is a "Business User"?

You qualify as a business user if:

• You use Hatch to earn revenue (creator or brand)
• You are established or operate in the EU or UK
• You act in a commercial, professional, or entrepreneurial capacity

This includes individuals, sole proprietors, companies, and entities selling subscriptions or products via Hatch.

Section 02

Ranking and Discovery Disclosure

Hatch ranks public content and Nests across feeds and search based on the following factors:

Section 03

Notice of Changes to Terms

If we materially change these P2B Terms, or any Hatch policy impacting business users, we will:

• Provide at least 15 days' advance notice via email and/or in-platform alert
• Offer you the opportunity to terminate your account without penalty before changes take effect
• Publish the updated terms at hatch.social/legal/p2b

Section 04

Suspension or Termination of Business Users

We may suspend or terminate your business account if:

• You violate the Terms of Service, Acceptable Use Policy, or applicable law
• We receive credible legal complaints or government orders
• You commit repeated content or payment violations
• You attempt to circumvent Hatch's systems (e.g., off-platform sales)

You will receive written justification in all cases unless disclosure would interfere with legal or safety investigations.

Section 05

Complaint and Mediation Rights

Business users in the EU and UK have access to:

1. Internal Complaint Handling — via [email protected]
2. Independent Mediation — for unresolved complaints relating to content takedowns, account termination, visibility or ranking disputes

If mediation is requested:

• Both parties must agree on the mediator
• Costs are split unless otherwise agreed
• Mediation is voluntary and non-binding
• You may still pursue legal remedies independently

Section 06

Performance Metrics and Analytics

You may request:

• Basic analytics on content visibility and engagement
• General information about algorithmic exposure (see Section 2)
• Breakdown of earnings and subscriber counts

Section 07

Data Access and Portability

You have the right to:

• Access your raw earnings and activity data via the dashboard
• Request a structured export (e.g., CSV) of your performance or subscription history
• Delete your account and request deletion of non-retained business data, unless otherwise required by law

Data portability requests can be submitted to [email protected].

Section 08

Governing Law and Jurisdiction

For EU business users: These terms are governed by the laws of the Republic of Ireland unless superseded by EU regulation.

For UK business users: These terms are governed by the laws of England and Wales.

Disputes may be referred to the appropriate consumer or business oversight body in your country.

Section 09

Contact